FAQs

Browse our most frequently asked questions list below to learn everything you need to know!

We offer clean, reliable event rentals including frame tents, pole tents, tables, chairs, cocktail tables, portable bars, staging, photo booths, and select party games and accessories. We also provide professional delivery, optional setup, and pickup services to ensure your event is smooth, organized, and stress-free from start to finish.

We serve a wide range of events including graduation parties, backyard celebrations, weddings, bridal and baby showers, birthday parties, corporate and business events, open houses, and family gatherings. Our rentals are designed to work seamlessly for both casual get-togethers and polished, professional events.

We are based in Washington Township, Michigan and primarily serve locations within a 17-mile radius. This service area includes, but is not limited to, Washington Township, Romeo, Armada, Ray Township, Bruce Township, Macomb Township, Shelby Township, Utica, Sterling Heights, Rochester, Rochester Hills, Oakland Township, Lake Orion, Oxford, Leonard, Almont, New Baltimore, Chesterfield Township, Clinton Township, Mount Clemens, Auburn Hills, Troy, Orion Township, Addison Township, and portions of Lenox Township and Richmond Township.

Delivery outside this area may be available depending on order size and scheduling, with additional delivery fees applying. If you’re unsure whether your location falls within our service area, please contact us to confirm.

Almost all inquiries are directed to our online store. You can start by selecting the date of your event or simply adding your desired item(s) to your cart. Our website is set to ask you all the appropriate questions to completely prepare for your event. You will be required to sign our digital contract and submit a 50% deposit to officially secure your items on our schedule.

You may book as early as 300 days in advance (approximately 9-10 months before your event). We recommend booking summer events (peak season) no later than March.

We aim to offer flexibility. Changes can be made depending on timing and availability. Requests made more than 30 days before your event can usually be adjusted, added to, or rescheduled based on current availability and pricing. Within 30 days of your event date, items cannot be removed or reduced from the order, and the original invoice total will still apply. Additions may be allowed if inventory is available. Any approved changes must be confirmed by our team.

All orders require a 50% deposit, which is usually submitted by credit card during online checkout. This card will be kept on file and automatically charged for the remaining balance upon delivery unless alternative payment arrangements are made ahead of time.

We also accept cash or check. If you choose to mail your payment, please send your signed contract along with a check for the deposit and contact us to let us know it has been mailed so we can confirm once it is received.

No. All deposits are non-refundable, as they are used to reserve your rental items and event date. However, if you cancel more than 30 days before your event, your deposit may be applied as a credit toward a future rental, subject to availability and current pricing.

Yes. All quotes will have a 6% sales tax on applicable tangible rental items.

Our standard rental period is approximately 1 day, though we are able to quote for multi-day rentals as well. Delivery or customer pickup usually takes place 1–2 days before the rental period, with pickup or customer return scheduled 1–2 days after the event. Exact timing is finalized the week of your event and may vary based on scheduling and availability. We typically do not honor specific time requests.

Yes, we deliver anywhere within 17 miles of travel distance from our warehouse. Delivery is included free of charge within 5 miles travel distance from our warehouse. For orders beyond 5 miles, delivery fees will automatically be applied on the checkout screen starting at $20 plus $6 per mile. Minimum order requirements vary by city.

Yes! We allow customer pickup for select smaller rental items, which can help avoid delivery fees. Larger or high-ticket items—such as tents, staging, photo booths, and portable bars—are delivery only due to size, weight, and setup requirements. Availability for pickup will be confirmed during booking.

We are located at 66780 Van Dyke Rd, Washington, MI 48095-2026. Customers will receive pickup directions after making their order. Smaller orders (less than 5 tables and ~30 chairs) will be left in a 24 hour pickup location. Larger pickup orders will have to come during Romeo Gold Studios business hours (hours vary).

You do not need to be present for delivery or pickup. However, you must be reachable at the phone number on file, and the setup or delivery area must be accessible, clear, and unobstructed at the scheduled time.

Yes! Large items such as tents, staging, portable bars, and select music gear are always set up by our team. For tables and chairs, optional setup and breakdown services are available for an additional fee. Our professional staff ensures your event looks polished and handles the cleanup so you can enjoy your celebration without the extra work.

The amount of space needed depends on the size and type of tent you’re renting. In all cases, the setup area must be flat, easily accessible, and clear of obstacles such as trees, fences, overhead lines, or underground utilities.

Pole tents, which can only be installed on grass, require a minimum of four (4) additional feet of clearance on all sides for proper anchoring and safe installation. For example, a 20′ × 20′ pole tent requires an area of approximately 28′ × 28′.

Frame tents offer more flexibility in tighter spaces since they do not use center poles, but they still require adequate clearance, with a minimum of one (1) foot of space on each side.

If you’re unsure whether your space will work, please contact us and we’ll be happy to help.

While we understand accidents happen, clients are responsible for any damages or loss during the rental period, unless the 5% damage waiver fee was optionally added to their order. Fees for damages will vary based on the item’s replacement or repair cost.

Still have questions?

Feel free to use our Contact Form to reach out to us anytime.