Rental prices shown on our booking site are calculated based on the rental duration. All items have a base rate for duration under 24 hours. Rentals for more than 24 hours are charged the base rate of the item for the first day and 25% for each additional day after that.
Reservations & Payments
All reservations require a $100 deposit towards the invoice to officially be added to the schedule. Due to the heavy volume of requests, deposits that are not paid within 7 days of the invoice will result in a cancellation of your rental reservation. The remaining balance is due upon delivery of your items. The credit card used to pay your deposit will automatically be charged after delivery, unless other payment arrangements are made.
Cancellations
We allow deposits to be fully refundable for cancellations up to 30 days before the event date. If your rental order is canceled within 30 days prior, the deposit will not be refunded. If an order is partially cancelled or modified within 30 days prior, the order is still subject to the full quoted amount on the original invoice.
Delivery
We provide delivery for all of our rental items. This is included free of charge for orders over $100 within the Romeo, Washington, and Bruce area. Additional fees will apply for locations outside of the Romeo area and for orders under $100. Delivery schedules and confirmations are sent via email 4-5 days in advance. Delivery is typically the day before the scheduled event, though this is not guaranteed.
Setup
Setup and cleanup is included with all tents. All other items do not include setup unless the "Complete Setup" service is selected and included on your invoice. This service includes setting up your tables, unfolding chairs, hanging lighting, etc. and cleaning them up upon pickup. If the complete setup service is not selected and not included on your invoice, all items will be placed and stacked neatly in a specified location upon delivery.
Preparing Items for Pickup
We want to ensure the pickup process runs as smoothly as the delivery process. All items must be returned to the original condition and placed at the exact location of the delivery. Any decorations or accessories interfering with our items must be removed before pickup. Failure to do so may result in labor charges being added to the contract.
Damaged, Broken, or Lost Rental Items
The security of our rental items remains the responsibility of the rental customer from the time of delivery until the time of return. We double check each and every order to avoid any mistakes before they leave our store. We also recommend you count your order, since you are accepting responsibility for the number of items on the contract. Missing or damaged items will be charged at the full replacement value.