Frequently Asked Questions
Q.What items and services does Gold Party Rental offer?
A.We specialize in residential and small commercial events by renting out tents, tables, chairs, consumer musical gear, and other party accessories. Additionally, we offer helping our customers with any setup they may need to comfortably prepare for their event.
Q.How do I place an order?
A.
Almost all inquiries are directed to our online store. You can start by selecting the date of your event or simply adding your desired item(s) to your cart. Our website is set to ask you all the appropriate questions to completely prepare for your event. You will be required to submit a 50% deposit to officially secure your items on our schedule.
Q.How far in advance should I book my rentals?
A.
You may book as early as 8-10 months before your event. We recommend booking summer events (peak season) no later than March.
Q.How long is the rental period and when is delivery?
A.
Our standard rental period is approximately 1 day. We create and send our delivery schedule the week of your event. Delivery is typically the day before the scheduled event, though in rare cases this is not guaranteed. We do NOT honor specific time requests for delivery or pickup. Please contact us to inquire about multi-day rentals.
Q.Do you deliver and is there a fee?
A.
Yes, we deliver anywhere within 15 miles of travel distance from our warehouse. There is no delivery fee for events within 5 miles. Beyond 5 miles, there is a base delivery fee of $20 and an additional $6 per mile. Our website will automatically calculate your delivery fee at checkout.
Q.Can I pick the items up to avoid a delivery fee?
A.
Yes! We offer customer pickup at our warehouse for ALL items EXCEPT our tents. We are located at 66780 Van Dyke Rd, Washington, MI 48095. Customers will receive pickup directions after making their order. Smaller orders (less than 5 tables and ~30 chairs) will be left in a 24 hour pickup location. Larger pickup orders will have to come during Romeo Gold Studios business hours (hours vary).
Q.What if an item gets damaged during my event?
A.
While we understand accidents happen, clients are responsible for any damages or loss during the rental period, unless the 5% damage waiver fee was optionally added to their order. Fees for damages will vary based on the item's replacement or repair cost.
Q.Do you offer setup and breakdown services?
A.
Yes, we offer both setup and breakdown services for an additional fee. Our professional team ensures your event looks pristine and takes care of post-event clean up for your convenience.
Q.Can I make changes to my order after it’s been placed?
A.
We aim to offer flexibility. Changes can be made up to 30 days before your event. However, last-minute changes might be subject to availability and potential fees. Please reach out as soon as you know of any adjustments.
Q.How do I pay for my rental?
A.
All orders are required to submit a 50% deposit via credit card on our website. This credit card will remain on file and will be charged upon delivery, unless other payment arrangements are made. We accept cash, check, or credit cards.